Successful marketing and sales requires that you both understand your customers and show them that you understand them

Customer Engagement

We believe that informed content marketing is a valuable tool for companies seeking to build an authoritative presence in a target market and engage with discerning customers.

We also believe that sales teams can only be truly effective when they have a clear understanding of target customers, the sectors they operate in and the challenges they face. This ensures that solutions are positioned to fully address customer needs and deliver tangible benefits.

FirstPartner’s customer engagement services include the drafting and production of white papers and other content marketing and customer guidance collateral; identification of sales prospects; development of target sector and prospect company profiles; and product guides and briefing packs.

Our market expertise, research and analysis pedigree enables us to develop compelling, evidence based stories that demonstrate our clients’ understanding of their customers’ markets and the fit of their solutions against genuine customer needs.

White Papers

We have, for example, developed a series of white papers for leading Fintech Modulr that examine challenges and emerging solutions around payments processing in sectors including alternative finance, consumer lending and employment services.

Product Guides

At a more detailed level, FirstPartner has authored a series of in-depth discussion papers implementation and product guides covering different aspects of PSD2 SCA and 3-D secure on behalf of a leading Global card scheme.

Sales Team Briefings

We have researched and developed visual customer segment briefings, prospect lists and target customer profiles for sales teams in companies including Vodafone, Oracle and Modulr Finance.

Check out our case studies for more information and examples